The short answer
Review automation is a completion-triggered ask with a private complaint path and a one-tap public path. We install it on the system that already knows the job is done, so the ask is a step in the work, not a marketing project someone forgets.
What you get
How it is installed
- Confirm completion is a field in your CRM or field-service tool.
- Set the ask timing and the unhappy-customer route.
- Point the public path at one profile.
- Review the first week of replies together, then you own the loop.
Who this is for
Appointment-driven businesses in Palm Beach County and South Florida whose Google Business Profile does not match the quality of the work: dental, med spa, HVAC, roofing, pools, marine, and professional services.
Questions owners ask
Can't we just email people once a month?
You can. That is why the page is stale. The ask has to fire when the work is still real.
Will you write reviews for us?
No. The customer writes the review. The system only times the ask and routes the unhappy path.
Do we need new software?
Usually no. If completion is already a field in the CRM or field-service tool, we use that. If it is not, that is a connected-systems problem first.
Related: how the review system works · missed-call recovery · AI search (AEO) · revenue leak diagnosis